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Shipping & Returns

Thank you for choosing us as your supplier of restaurant supplies. We appreciate your business and want to ensure that your orders are delivered to you in a timely and efficient manner. Please find our shipping policy below.

Shipping Area: We currently ship to addresses within Canada only. We apologize for any inconvenience this may cause to our customers outside of Canada.

Shipping Rates: For deliveries within the Greater Toronto Area (GTA), the shipping fee is a flat rate of $10 CAD for orders weighing up to 22lb. If your order weighs more than 22lb, the shipping fee will vary based on the weight and destination of the package.

For deliveries outside of the GTA, shipping fees will be calculated based on the weight and destination of the package. The shipping fee will be displayed at the checkout process before payment is made.

Delivery Time: We strive to process and ship all orders within 2 business days. Please note that shipping times may vary depending on the destination of the package. Once your order has been shipped, you will receive a confirmation email with a tracking number that can be used to track your package.

Please note that we are not responsible for any delays that may occur due to weather conditions, transportation issues, or other factors beyond our control.

Delivery Method: We use a variety of shipping carriers to ensure that your orders are delivered to you in the most efficient and cost-effective way possible. The carrier used will depend on the weight and destination of the package.

If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team. We are always here to help and ensure that your shopping experience with us is a positive one.

Shipping Policy

Return Policy: If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt for a full refund. To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it. Shipping costs for returns will be the responsibility of the customer, except in cases where the item was received damaged or defective.

To initiate a return, please contact our customer service team with your order number and reason for the return. Our team will provide you with instructions on how to return the item and issue a return authorization number (RA#). Please ensure that the RA# is included with the returned item.

Once the returned item is received and inspected, we will issue a refund to the original payment method within 7-10 business days.

Exchange Policy: If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt to initiate an exchange. We will provide you with instructions on how to return the item and issue a return authorization number (RA#). Please ensure that the RA# is included with the returned item.

Once the returned item is received and inspected, we will send a replacement item to you at no additional cost.

If you would like to exchange an item for a different product, please contact our customer service team to initiate the exchange process. The item being exchanged must be in its original packaging and in the same condition as when you received it. Shipping costs for exchanges will be the responsibility of the customer.

Please note that we cannot accept returns or exchanges on certain items, such as opened food products or items that have been customized or personalized.

If you have any questions or concerns about our return and exchange policies, please do not hesitate to contact our customer service team. We are always here to help and ensure that your shopping experience with us is a positive one.

Return & Exchange Policy

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